Tagging your chats will give you access to a whole new level of customer data.
By adding a short label to a chat, you will be able to look up statistics for a particular type of cases only.
You can literally take a look into your customers’ minds using Live Chat.
Everything that customers are typing in is visible in the chat window, even if they don’t send it over.
For example, you may check what are the current customer satisfaction levels for support chats.
e Bay also offers a telephone number for fraud detection, which is 1-866-643-1607.Live Chat gives you all the necessary visitor information you need to close a sale or solve a support case, for example visitor’s location.Each chat can begin with a custom pre-chat survey which asks the customer about their email, order ID or any other crucial piece of information so you don’t have to do it yourself every time.Denying cookies would disable ads and web-analytics completely.
You can always change this setting from the "Cookie preferences" main menu.Message sneak-peek allows you to both prepare your answer and discover other problems that normally would go unnoticed.